How does per-user pricing work? +
You pay a flat base fee plus a monthly amount per user. A user is defined as any person who uses a company device or accesses company resources. All devices belonging to that user are covered under their single user license — no per-device counting.
Are there contracts or can I cancel anytime? +
We offer month-to-month and annual contracts. Annual contracts include a 10% discount. There are no cancellation fees — we earn your business every month by delivering results, not by locking you in.
How long does onboarding take? +
Most clients are fully onboarded within 24-48 hours. We send a lightweight agent installer that deploys silently on Windows, Mac, and Linux endpoints. No hardware required, no on-site visits needed for most clients.
Do you support Mac and Linux endpoints? +
Yes. Our EDR agent supports Windows, macOS, and Linux. All endpoints regardless of OS are monitored, protected, and visible in the client portal.
What happens when a threat is detected at 3am? +
Our automated response platform handles critical threats immediately — isolating endpoints, quarantining files, and blocking connections in under one second. You and your designated contacts receive instant alerts. Our SOC team reviews and follows up during business hours unless escalation is required.
Does my cyber insurance cover this? +
Many cyber insurance providers offer premium discounts for businesses with managed security services in place. Our Dominate tier includes documentation specifically designed to support cyber insurance applications and renewals. We recommend checking with your broker — many clients find the insurance savings offset a significant portion of our fees.